Refund & Returns Policy
Last updated: September 27, 2026
Each I Print A Story tee is printed on demand, just for you. Because of that, we can’t accept returns for change of mind, but we always make it right if something is wrong with your order.
What we cover
We’ll send you a free replacement or give you a full refund if your item:
- arrives damaged,
- has a printing or manufacturing defect,
- is not the item, size or color you ordered,
- is lost in transit (see our Shipping Policy).
You don’t need to send the item back.
How to request a replacement or refund
Within 30 days of delivery, send us through our contact page:
- your order number,
- a short description of the problem,
- a clear photo showing the issue (and the label, if the size is wrong).
We’ll review your request within a few business days and let you know the next steps.
What we can’t accept
- Returns or exchanges because you ordered the wrong size or color, or changed your mind. Please check our Size Guide before ordering.
- Requests made more than 30 days after delivery.
- Normal wear and tear, or damage caused by washing or drying that doesn’t follow the care instructions.
- Minor variations that are normal for made-to-order printing: colors may look slightly different than on your screen, and the design position can vary by up to about ½ inch.
Canceling or changing an order
We start producing orders quickly. If you need to cancel or change your order, contact us as soon as possible. If your order hasn’t gone into production yet, we’ll cancel it and refund you in full. Once production has started, we can no longer cancel or change it.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank or card provider, it can take 5–10 business days for the refund to appear on your statement. Original shipping charges are refunded when the whole order is affected by our error.
Questions?
If anything isn’t right, reach out through our contact page. We read every message.
